yesbet Privacy Policy

yesbet ("we", "our") is a trusted online betting and casino platform in Bangladesh. When you use yesbet's website or services, you provide us with certain personal information. This privacy policy ("Policy") explains how we collect that information, what purposes we use it for, when we may share it with third parties, and what your rights are.

By accessing this site or registering an account, you will be considered to have accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.

1. Information We Collect

yesbet may collect the following categories of information:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for KYC verification)

1.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and transaction records

1.3 Technical and Device Information

• IP address, browser type and operating system
• Device identifiers and session cookie data
• Site navigation history and click-stream data
• Login time, location and activity logs

1.4 Gaming Activity

• Betting history, game selections and results
• Bonus usage records and wagering progress
• Responsible gaming limits and self-exclusion information

2. How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give when completing registration, login, deposit or withdrawal forms.
• Automatically: Your site usage patterns are tracked through cookies, web beacons and similar technologies.
• From third parties: Information may be received from payment processors or identity verification agencies.
• Live chat support: Information you share during a support session is recorded.

3. Purposes for Using Information

yesbet uses the collected information for the following purposes:

3.1 Account Management

To create, verify and manage your account and to ensure secure login.

3.2 Processing Financial Transactions

To complete deposits and withdrawals through all payment methods including bKash, Nagad, Rocket and Upay, and to maintain transaction records.

3.3 Legal Compliance

To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines as required by applicable law.

3.4 Security and Fraud Prevention

To detect and prevent unauthorized access, fraud and misuse. This is essential for the protection of your account and funds.

3.5 Service Improvement

To analyze your gaming preferences in order to deliver a personalized experience and to improve new games and features.

3.6 Communication

To send important account notifications, transaction confirmations and responsible gaming information.

4. Sharing and Disclosure of Information

yesbet does not sell your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay and banks.
• Identity verification services: With authorized agencies to complete the KYC process.
• Technology partners: With service providers required for platform operation and security.
• Legal authorities: In response to court orders, legal processes or legitimate requests from regulatory bodies.

Any third parties with whom we share information are contractually bound to uphold our privacy standards.

5. Cookies and Tracking Technologies

The yesbet website uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions and ensuring security.

5.2 Functionality Cookies

These cookies are used to remember your preferences (such as language and display settings).

5.3 Analytics Cookies

To analyze site usage statistics — this information helps improve the quality of the service.

You can disable cookies from your browser settings, however this may limit some functionality of the site.

6. Data Security

yesbet follows industry-standard security technologies and practices to keep your information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Audits: Regular reviews are conducted to identify vulnerabilities in our systems.
• Firewall and Intrusion Detection: To protect the system from unauthorized access.

However, no data transmission over the internet is completely secure. We make every effort, but a guarantee of 100% security is not possible.

7. Data Retention Period

yesbet retains your information for as long as:

• Your account remains active and it is needed to provide the service.
• Records are required to fulfill legal or regulatory obligations.
• Required for the resolution of any dispute or legal claim.

After account closure, financial transaction records are retained for a defined period in accordance with regulatory requirements. Once this period ends, information is securely deleted or anonymized.

8. Your Rights

As a yesbet user, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, however this may not be possible in all cases due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

8.5 Right to Data Portability

You may request that certain information be provided in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or send an email.

9. Protection of Minors

yesbet is for individuals aged 21 or above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If it comes to our attention that information has been collected from a minor, we will immediately delete that information and close the account.

If a parent or guardian believes their child has registered on our site, please contact us immediately.

10. International Data Transfers

If your information is processed on servers outside Bangladesh, we ensure that the data protection laws of that country maintain standards equivalent to this Policy. For any international transfer we apply appropriate contractual safeguards.

11. Third-Party Sites and Services

The yesbet platform may contain software from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). These providers have their own privacy policies and may collect data separately on their platforms. yesbet is not responsible for their data practices.

12. Changes to This Policy

yesbet reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or by a notice on the site. Continued use of the site after a policy change will be considered acceptance of the updated policy.

Please always check the "Last Updated" date shown at the top of this page.

13. Contact

If you have any questions, concerns or requests regarding your data rights in relation to this privacy policy, please contact us: